Greengage - Account Information delays – Incident details

All systems operational

Account Information delays

Resolved
Degraded performance
Started almost 2 years agoLasted about 4 hours

Affected

Mobile App

Degraded performance from 11:27 AM to 3:32 PM

Payments & Card Service

Degraded performance from 11:27 AM to 3:32 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Service has been restored and any missing information on the Account pages should now be visible.

  • Identified
    Identified

    We are currently experiencing issues with account updates from third party services. Any funds received will be processed but may not reflect immediately in our Mobile App and Client Portal. We are working to resolve this issue.