Greengage - Intermittent Card 3D Secure Issues – Incident details

All systems operational

Intermittent Card 3D Secure Issues

Resolved
Operational
Started over 1 year agoLasted about 2 hours

Affected

Payments & Card Service

Operational from 8:34 AM to 10:24 AM

Updates
  • Resolved
    Resolved

    Following on from the work carried out by our cards processor, and continued monitoring of transaction, we can confirm this issue has now been resolved. Card payments are now processing as expected with no on-going issue with 3D Secure.

  • Identified
    Identified

    We are currently aware that our card processor is experiencing intermittent failures for 3D Secure Challenges for Card Transactions. They are currently working towards a resolve on this matter and we continue to liaise with them to aid in their resolution.

    At present any card transactions which are verified using 3D Secure may intermittently return an unsuccessful response - this wouldn't necessarily entail issue with the underlying card.

    We continue to monitor this issue and will share any updates as, and when, these become available.

    Please accept our apologies for any inconvenience caused.