Greengage - Notice history

We are currently experiencing a degraded performance in our Card Payment Service. We are seeing intermittent failures when Customers are trying to use our card services. During this current time activity related to physical or virtual cards, for example card creation or authorisations, may not be successful

We are urgently investigating this with our third-party card provider.

Please accept our apologies for any inconvenience caused by this intermittent outage and please be assured we are currently investigating the root cause for this.

We are currently aware that our card processor is experiencing intermittent failures for 3D Secure Challenges for Card Transactions. They are currently working towards a resolve on this matter and we continue to liaise with them to aid in their resolution.

At present any card transactions which are verified using 3D Secure may intermittently return an unsuccessful response - this wouldn't necessarily entail issue with the underlying card.

We continue to monitor this issue and will share any updates as, and when, these become available.

Please accept our apologies for any inconvenience caused.