Greengage - Notice history

The service issue has now been resolved.

Onboarding services are now fully operational again.

As of 12:30pm today [16/10/23] we are seeing these delayed payments processing to the beneficiaries and noticing normal service for SEPA Credit Transfers moving forward.

We had identified an issue which was causing outbound SEPA Credit Transfer payments to be delayed in a pending state.

Any other payments methods are unaffected and function as normal.

Our external partner confirm that the underlying issue has been resolved - however any submitted payments via SEPA Credit Transfer from 8am today (13/10/23) will not be processed until Monday. We will continue to monitor this matter in the interim and share any further information, as relevant.

Please accept our apologies for any inconvenience caused.

We had identified an issue which was causing outbound SEPA Credit Transfer payments to be delayed in a pending state.

Any other payments methods are unaffected and function as normal.

Our external partner confirm that the underlying issue has been resolved - however any submitted payments via SEPA Credit Transfer from 8am today (13/10/23) will not be processed until Monday. We will continue to monitor this matter in the interim and share any further information, as relevant.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible.

We have identified an issue which is causing outbound SEPA Credit Transfer payments to be delayed in a pending state. We are currently looking to resolve this issue with our payment partner and will update this page accordingly when the issue has been resolved.

Any other payments methods are unaffected and function as normal.

Our external partner continues to work toward a resolution for the underlying issues and we are working with them to aid in resolution.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible.

Our Euro payments partner is continuing to work towards a resolution on this matter and we continue to liaise with them.

As ever please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible.

We are still working to resolve an issue which is causing SEPA Credit Transfer payments to be delayed in a pending state. We are currently looking to resolve this issue with our payment partner and will update this page accordingly when the issue has been resolved.

Any other payments methods are unaffected and function as normal.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible.

All SEPA payments that were in a pending state that we could not process have been moved to the final error state of ER_EXTSYS. Any SEPA payments that are currently in a pending state will be SEPA Credit Transfers and will be processed in the usual timeframes.

Payments in the error state ER_EXTSYS were not sent, and the reserved funds for these payments have been released back to the relevant accounts.

Notifications for these errored payments have been sent successfully.

As per our earlier communications, SEPA Instant and Credit Transfer payments have been processing normally today as detailed below.

SEPA Instant transfers have been operating without issue since 8:40 a.m. this morning.

SEPA Credit Transfers have been operating without issue since 10:00 a.m. this morning.

In summary, all SEPA payments that were impacted by the intermittent issue we experienced from 7 p.m. last night are in a final state of either processed or errored.

Please accept our apologies for any inconvenience caused.

The intermittent issues we have been experiencing with sending SEPA payments since around 7 p.m. yesterday have been resolved.

SEPA Instant transfers have been operating without issue since 8:40 a.m. this morning.

SEPA Credit Transfers have been operating without issue since 10:00 a.m. this morning.

We know that before these times, some SEPA payments were processed normally, some failed, and some remain pending.

We are taking no further action in relation to the payments that failed.

The payments in a pending state are being reviewed at the moment, and we will share the output of our remediation work on these payments shortly.

Please be assured that this issue has completely unaffected SEPA inbound payments.

This issue was caused by unexpected behaviour that we experienced with our SEPA banking partner, and we are fully investigating the cause to ensure any additional mitigatory actions are taken.

Please accept our apologies for any inconvenience caused, and please be assured we are working to resolve this as quickly as possible.

We are noting intermittent issues with SEPA Credit payments and are currently working to resolve. We can confirm that new SEPA Instant payments are flowing as expected. We are currently reviewing SEPA payments that were created since 4.45PM GMT yesterday and are currently in a pending state, we will update the payments as soon as possible.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible.

We can confirm that SEPA payments are now flowing as expected for all new payments. We are currently reviewing SEPA payments that were created since 4.45PM GMT yesterday and are currently in a pending state, we will update the payments as soon as possible.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible.

We are continuing to work on a fix for this incident.