Greengage - Notice history

All systems operational

Mobile App - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Payments & Card Service - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.90%

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Nov 2023
Dec 2023
Jan 2024

Website - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Client Onboarding Portal - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

Issues with Payments
  • Resolved
    Resolved

    This incident has been resolved. All remediation work has been complete and the platform is processing transactions as expected.

  • Monitoring
    Monitoring

    A fix has been implemented by our Payments provider and they are now seeing successful inbound and outbound transactions.

    They are investigating what remediation actions need to be taken and will be in touch with a further update on this.

  • Investigating
    Investigating

    Our Payments Provider is currently experiencing an issue with their payments platform. This is impacting all Faster Payments, CHAPS and SEPA payments.

    This is being urgently investigated by their engineering teams and we will update this when more information is known.

Account Information delays
  • Resolved
    Resolved

    This incident has been resolved. Service has been restored and any missing information on the Account pages should now be visible.

  • Identified
    Identified

    We are currently experiencing issues with account updates from third party services. Any funds received will be processed but may not reflect immediately in our Mobile App and Client Portal. We are working to resolve this issue.

Dec 2023

Card Service Maintenance
  • Completed
    December 03, 2023 at 1:00 AM
    Completed
    December 03, 2023 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    December 03, 2023 at 12:00 AM
    In progress
    December 03, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    December 03, 2023 at 12:00 AM
    Planned
    December 03, 2023 at 12:00 AM

    On Sunday the 03rd of December 2023 between 00:00 and 01:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

Nov 2023

Card Service Maintenance
  • Completed
    November 12, 2023 at 3:00 AM
    Completed
    November 12, 2023 at 3:00 AM

    Maintenance has completed successfully

  • In progress
    November 12, 2023 at 1:00 AM
    In progress
    November 12, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    November 12, 2023 at 1:00 AM
    Planned
    November 12, 2023 at 1:00 AM

    On Sunday the 12th of November 2023 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures.

Nov 2023 to Jan 2024

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