Notice history

100.0% uptime

Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Nov 2023

Dec 2023

Jan 2024

99.97% uptime

Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.90%

Nov 2023

Dec 2023

Jan 2024

100.0% uptime

Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Nov 2023

Dec 2023

Jan 2024

100.0% uptime

Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Nov 2023

Dec 2023

Jan 2024

Resolved
January 17, 2024 at 5:38 PMUTC
Resolved
January 17, 2024 at 5:38 PMUTC
This incident has been resolved. All remediation work has been complete and the platform is processing transactions as expected.
Monitoring
January 17, 2024 at 3:33 PMUTC
Monitoring
January 17, 2024 at 3:33 PMUTC
A fix has been implemented by our Payments provider and they are now seeing successful inbound and outbound transactions.

They are investigating what remediation actions need to be taken and will be in touch with a further update on this.
Investigating
January 17, 2024 at 3:09 PMUTC
Investigating
January 17, 2024 at 3:09 PMUTC
Our Payments Provider is currently experiencing an issue with their payments platform. This is impacting all Faster Payments, CHAPS and SEPA payments.

This is being urgently investigated by their engineering teams and we will update this when more information is known.

Resolved
January 15, 2024 at 3:32 PMUTC
Resolved
January 15, 2024 at 3:32 PMUTC
This incident has been resolved. Service has been restored and any missing information on the Account pages should now be visible.
Identified
January 15, 2024 at 11:27 AMUTC
Identified
January 15, 2024 at 11:27 AMUTC
We are currently experiencing issues with account updates from third party services. Any funds received will be processed but may not reflect immediately in our Mobile App and Client Portal. We are working to resolve this issue.

Completed
December 03, 2023 at 1:00 AMUTC
Completed
December 03, 2023 at 1:00 AMUTC
Maintenance has completed successfully
In progress
December 03, 2023 at 12:00 AMUTC
In progress
December 03, 2023 at 12:00 AMUTC
Maintenance is now in progress
Planned
December 03, 2023 at 12:00 AMUTC
Planned
December 03, 2023 at 12:00 AMUTC
On Sunday the 03rd of December 2023 between 00:00 and 01:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

Completed
November 12, 2023 at 3:00 AMUTC
Completed
November 12, 2023 at 3:00 AMUTC
Maintenance has completed successfully
In progress
November 12, 2023 at 1:00 AMUTC
In progress
November 12, 2023 at 1:00 AMUTC
Maintenance is now in progress
Planned
November 12, 2023 at 1:00 AMUTC
Planned
November 12, 2023 at 1:00 AMUTC
On Sunday the 12th of November 2023 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

During this period you may experience intermittent card creation, authorisation and card management failures.

Nov 2023 to Jan 2024

Greengage - Notice history